Discover how 3 global brands delight customers with Salesforce Marketing Cloud
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These three well-known brands, Pandora, Williams-Sonoma and PepsiCo are using Salesforce solutions to deliver very different experiences.
Pandora’s “Gemma” agent acts as a personal shopper, which led to higher conversion rates and improved customer satisfaction.
Williams-Sonoma deployed an agent that delivers personalised recipes and tutorials. This increased customer engagement after purchase.
PepsiCo is already seeing efficiency gains of 25 to 30 per cent from Agentforce-driven marketing. They plan to scale this to 5 million stores by 2026.
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